Why Is Paramount Plus Not Working On Samsung Tv – A Comprehensive & Detailed Guide

Is Your Paramount Plus App Acting Up on Your Samsung TV? Let’s Fix It!

Hey there! So, you’ve got a Samsung Smart TV, and sometimes, the Paramount Plus app doesn’t behave as it should. Well, no worries, because we’re here to help! I recently had the same problem, and I’ll show you how to get things back on track. Sometimes, when you open the Paramount Plus app, the screen might turn black or blue, or the app might just crash. And guess what? It’s not just Paramount Plus; other apps like Netflix, HBO Max, and Disney Plus can also misbehave on your Samsung TV. But we’re going to focus on fixing Paramount Plus today. Let’s get started!

Step 1: Make Sure Paramount Plus Works with Your Samsung TV

Before we dive into troubleshooting, let’s check if your TV and the Paramount Plus app are compatible. Not all apps play nice with all Samsung TV models, so it’s essential to do this first.

How to check compatibility:

1. Head over to the Paramount Plus TV Compatibility page.
2. Look for your TV model on that page.
   • If you don’t know your TV model, you can usually find it on the back of your TV.
   • Or, go to Settings > Support > Contact Samsung on your TV. You’ll see your Samsung TV model number and serial number there.

If you find your TV model on the compatibility page, great news! Paramount Plus should work with your TV. But if it’s not listed, well, that means Paramount Plus is not supported on your TV. In that case, you might need to consider upgrading your TV to a compatible model or getting a streaming stick.

Step 2: Power Cycle Your TV

Okay, if Paramount Plus is compatible with your TV but still acting up, let’s try a simple trick called “power cycling.” It’s like giving your TV a little refresh.

How to power cycle your Samsung TV:

1. Find your TV’s power button (it can be on the TV itself, not just the remote).
2. Press the power button to turn off your Samsung TV.
3. Now, unplug your TV from the wall outlet.
4. Wait a moment and locate the power button on your TV (the placement can vary depending on your TV model).
5. Press and hold that power button on your TV for a full minute.
6. Finally, plug your TV back in and turn it on.

Is Paramount Plus Down or Having Trouble? Let’s Check!

Hey, it’s me again! So, you’ve tried the previous steps, but Paramount Plus is still acting up on your Samsung TV? Don’t worry; we’ve got a few more tricks up our sleeves.

Step 3: Check if Paramount Plus Is Down

Sometimes, the problem isn’t with your TV; it could be on Paramount Plus’s side. The app won’t work if their servers are having a bad day. Here’s how you can check if Paramount Plus is down:

Option 1: Go to the official Paramount Plus status page. If there’s a problem, they’ll tell you here.

Option 2: Visit the Downdetector page for Paramount+. If other users are reporting issues, it might not be just you.

If you find out that Paramount Plus is down, there’s not much you can do except wait until their servers are back up and running smoothly.

Step 4: Update Your Paramount Plus App

Updating the Paramount Plus app can solve a bunch of issues, like crashes or it not working altogether. Don’t worry; it’s easy to do on your Samsung TV. Here’s how:

1. From your TV’s home screen, find the ‘Apps’ option.
2. Look for the ‘Paramount Plus’ app. If you can’t find it, use the search function.
3. When you see the ‘Update App’ button on the Paramount Plus app description screen, click it right away.
4. Wait a few seconds for the app to update.
5. Once it’s updated, the ‘Update’ button will change to ‘Open.’

If you don’t see the ‘Update’ button, that means the app is already up to date. Also, make sure your internet is working because you’ll need it for app updates.

Step 5: Check Your Internet

Is your internet behaving itself? The Paramount Plus app needs a solid internet connection to work correctly. If your internet is acting wonky or your TV can’t connect to it, that could be the issue. Here’s what to do:

1. Restart your router. Unplug it and wait for a few seconds, then plug it back in and give it some time to reconnect.
2. To check if it’s your TV’s network settings causing trouble, try connecting other devices to the same Wi-Fi. If they work fine but not your TV, it’s time to tweak those settings.
3. Start by resetting your TV’s network settings:
   • Open ‘Settings’ and go to ‘General.’
   • Select ‘Network.’
   • Choose ‘Reset Network’ and confirm to proceed.
4. After resetting, restart your TV and connect it to Wi-Fi again.
5. Test your internet connection to see if the problem is fixed.

If the issue persists, try changing your DNS server settings:

• Head to Samsung Smart TV Settings.
• Select ‘General.’
• Choose ‘Network.’
• Click ‘Network Status.’
• Select ‘IP Settings.’
• Set the DNS setting to ‘Enter manually.’
• Enter the DNS server as ‘8.8.8.8,’ or you can use ‘1.1.1.1’ for Cloudflare DNS.
• Click ‘OK’ to save changes.

Troubleshooting Tips to Get Paramount Plus Working Again on Your Samsung TV

Hey, it’s time to dive into some more advanced troubleshooting steps to fix Paramount Plus on your Samsung TV. If the previous methods didn’t do the trick, don’t worry – we’ve got you covered!

Step 5: Clear App Cache

First, let’s talk about app cache. This is like a storage space where your TV keeps some files to make apps run faster. However, these files can get messed up over time and cause problems. Here’s how to clear them:

1. Press the ‘Menu’ (cog icon) button on your TV remote to open Samsung Smart TV Settings.
2. Scroll down and select ‘Support.’
3. Then, choose ‘Self Diagnosis.’
4. After that, click on ‘TV Device Manager.’
5. Now, hit the ‘Clean Now’ button under ‘Clean Running Apps.’
6. And also, click ‘Clean Now’ under ‘Memory Boost.’
7. Next, tap ‘Show App List’ under ‘Manage Storage.’
8. You’ll see a list of all the apps on your Samsung TV. Find ‘Paramount Plus.’
9. Click ‘View Details,’ and then scroll down and hit ‘Clear Cache.’

After doing this, the app might take a bit longer to open the first time, but it should speed up once the cache rebuilds itself. If you don’t want to log out of Paramount Plus, be careful not to click ‘Clear data.’ But if you’re okay with logging in again, you can go ahead and clear the app data too.

Step 6: Reinstall Paramount Plus

Sometimes, the Paramount Plus app on your Samsung TV can get corrupted, making it act up. Reinstalling it is a good solution:

1. Go to your TV’s home screen and click on ‘Apps’ at the bottom-left menu.
2. Next, select ‘Settings’ (it looks like a cog icon in the top-right corner).
3. Find ‘Paramount Plus’ in the list of installed apps.
4. Click on the ‘Paramount Plus’ app icon, and you should see the option to ‘reinstall.’ Click that.
5. Wait a bit while your TV reinstalls the app.
6. Once it’s done, you can open the Paramount Plus app.
7. It will ask you to log in to your account, so enter your login credentials, and you’re good to go!

If the app still doesn’t open after reinstalling, try restarting your TV and then try again.

Step 7: Reset Samsung Smart Hub

Now, let’s talk about resetting the Samsung Smart Hub. This is where all your apps, OTT services, and content discovery live on your TV’s home screen. If you’re getting a black or blue screen when you open the Paramount Plus app, resetting the Smart Hub can help:

1. Head to ‘Settings.’
2. Scroll down and select ‘Support’ on the left side.
3. Then, choose ‘Self Diagnosis.’
4. Now, select ‘Reset Smart Hub.’
5. Confirm that you want to reset the Samsung Smart Hub.

After doing this, restart your Samsung TV. When you turn it on again, you’ll see a new Smart Hub terms and conditions screen. While on that screen, press the Mute, Volume up, and Channel up buttons on your remote control. A new Internet service location setup pop-up should appear. Pick the country where Paramount Plus is available and continue. Now, open Paramount Plus and start enjoying your favorite shows!

Step 8: Update The TV Firmware

Firmware updates are crucial to keep your TV running smoothly. If your TV’s firmware is outdated, it can cause problems like Paramount Plus crashing or not working correctly. Here’s how to update your Samsung TV’s firmware:

1. Open ‘Settings.’
2. Move to the ‘Support’ section.
3. Select ‘Software Update.’
4. Click the ‘Update Now’ button.
5. Wait a few seconds to see if a new update is available and install it.

Your TV will automatically restart after updating the firmware. Once it’s back on, try opening Paramount Plus to see if it works correctly.

Step 9: Factory Reset Samsung TV

If all else fails, you can try a factory reset. Be aware that this will erase everything on your TV, including apps, content, and your logged-in accounts. It’ll be like having a brand-new TV:

For TVs manufactured in 2018 or earlier:

1. Open ‘Settings.’
2. Scroll down and select ‘Support.’
3. Then, choose ‘Self Diagnosis.’
4. Select ‘Reset.’
5. A pop-up will ask you to enter a PIN; the default is ‘0000.’
6. After entering the PIN, the factory reset process will begin.

For TVs manufactured in 2019 or later:

1. Open ‘Settings.’
2. Go to the ‘General’ tab.
3. Select ‘Reset.’
4. A pop-up will ask you to enter a PIN; the default is ‘0000.’
5. After entering the PIN, the factory reset process will begin.

Once it’s done, you’ll need to log into your Samsung account, download apps like Paramount Plus, and log in to your account again. This is a last resort, so make sure you’ve exhausted all other options before going for a factory reset.

Still Can’t Get Paramount Plus to Work? It’s Time to Get Some Help!

Hey there, if you’ve tried all the previous steps, and Paramount Plus is still giving you a hard time on your Samsung TV, don’t worry, there’s one more thing you can do: contact customer support. Here’s how:

Step 9: Contact Support

1. Samsung Support:
   • Find your TV model number. You can usually find it on the back of your TV.
   • Log into your Samsung account.
   • Initiate a phone call, chat, or email to explain the problem you’re facing. They’ll be able to assist you further.
2. Paramount Plus Support:
   • Visit the Paramount Plus support page.
   • Look for the “Contact Now” option.
   • Fill in all the necessary details and explain your issue.
   • Finally, click the “Submit” button to get in touch with their support team.

If you’ve reached this step, you’ve tried quite a bit to resolve the issue on your own. Sometimes, technical problems need a bit of expert help, and the customer support teams at Samsung and Paramount Plus are there to assist you.

What’s Next?

You’re not alone in facing this Paramount Plus issue on your Samsung TV. Many people have experienced the same problem, and most of them have been able to fix it by updating the app, clearing the cache, reinstalling the app, or resetting the Samsung Smart Hub.

Don’t give up just yet! Reach out to customer support, and with their assistance, you’ll hopefully be back to enjoying your favorite shows on Paramount Plus in no time.

Frequently Asked Questions