– McDonald’s Canada Customer Survey

Nicholas Russell
By Nicholas Russell 9 Min Read
9 Min Read

What is McDonald’s and What Do They Serve?

McDonald’s is a super famous fast-food restaurant that you’ve probably heard of. They have restaurants all over the world, and their menu has all sorts of yummy stuff, like burgers and desserts. But guess what? In different parts of the world, they sometimes have different things on their menu to match what people like.

How COVID-19 Affected McDonald’s

When the COVID-19 pandemic happened, McDonald’s had a tough time. Lots of people couldn’t go to the restaurants because they had to stay home to stay safe. So, they started ordering food to their houses or didn’t get fast food at all. But McDonald’s had a smart idea. They have this thing called a drive-thru, where you can get food quickly without going inside.

What People Think About McDonald’s

Let’s find out what people think about McDonald’s!

How Often Do People Visit McDonald’s?

  • Do you know how often people go to McDonald’s? Well, about 34% of them said they go once a month. That’s pretty cool, right?
  • And almost 30% of people just pop into the restaurant to grab a meal whenever they feel like it.

Is McDonald’s Quick?

  • Nearly 28% of people said that the staff at McDonald’s are super fast at helping them. So, you won’t have to wait long for your food!

What About the Food?

  • About 40% of the people said they really like the food they get from McDonald’s. But there are some who didn’t like it, and 33% of them said they didn’t like the burgers.

Using the Drive-Thru

  • Did you know that more than half of the people (51%) have used the drive-thru at McDonald’s? They like it because they can order and get their food super fast.

What Do People Want McDonald’s to Do?

  • Almost everyone (94%) thinks that McDonald’s should make their food even better. They want the food to be really, really good!

How Often Do People Visit McDonald’s?

  • Okay, let’s talk about how often people go to McDonald’s. According to a survey on a special app, 33.80% of the people said they go there once every month. That’s like a monthly treat!
  • Then, 19.03% said they go 2-3 times in a month. So, they really like their burgers and fries!
  • Some people, about 11.65%, go 4-5 times a month. They must really, really like McDonald’s!
  • And 7.88% go more than 6 times a month. That’s like going almost every week!

Why Do People Go to McDonald’s?

  • Now, why do people go to McDonald’s? Well, 29.73% said they go there ‘to have a meal.’ That makes sense, right? It’s a restaurant!
  • About 20.60% said they don’t want to cook or just want to eat out. So, they go to McDonald’s when they don’t feel like cooking at home.
  • Then, 17.27% said they go ‘to have a snack.’ McDonald’s has yummy snacks like fries and nuggets!
  • Some, like 10.30%, go ‘to meet up with friends.’ McDonald’s can be a fun place to hang out.
  • 5.38% said they go there ‘for special occasions.’ Maybe they celebrate birthdays or other special days at McDonald’s!
  • And a tiny 1.98% said they go to McDonald’s ‘to buy a happy meal that comes with a toy.’ Happy meals are exciting!

Are People Happy with McDonald’s Staff?

  • Alright, let’s talk about the folks who work at McDonald’s. Only 29.95% of the people who visited McDonald’s were happy with the service they got from the staff. So, there’s room for improvement.
  • Some, about 20.67%, said they were ‘kind of satisfied,’ but not completely.
  • Then, 16.91% said they felt ‘neutral’ about the service. They didn’t love it, but they didn’t hate it either.
  • About 10.57% were ‘kind of unsatisfied,’ and 5.69% were ‘very unsatisfied.’ So, some people were not happy at all.

How Fast Are They?

  • Now, let’s see how fast the staff was. 28.42% said the service was ‘very fast.’ That’s great!
  • 22.08% said it was ‘kind of fast,’ not super speedy but okay.
  • About 17.06% felt ‘neutral.’ They didn’t think it was fast or slow.
  • However, 11.04% thought the service was ‘kind of slow.’ They wanted things to be quicker.

Is McDonald’s Clean?

  • They also asked people how clean the McDonald’s restaurant was when they visited. Only a bit more than 30% said it was ‘very clean.’ That’s not a lot.
  • Around 20.38% said it was ‘kind of clean.’ So, some thought it could be cleaner.

What About the Food?

  • Now, let’s talk about the food. 38.49% of the people said they were happy with the food at McDonald’s. That’s a good number!
  • But, 23.68% felt ‘neutral’ about the food. They didn’t love it, but they didn’t hate it either.
  • Here’s the thing, though. 33.22% didn’t like the burgers. They found them unsatisfying.

What Food Do People Dislike?

  • After the burgers, some didn’t like the ‘Happy Meal,’ about 22.70%.
  • Then, there were ‘sandwiches or wraps’ at 12.60%.
  • The ‘breakfast menu’ had 7.29% who weren’t fans.
  • ‘Sides’ like fries and stuff got 2.38% not liking them.
  • Next, ‘beverages’ had 1.33% of people who didn’t like them.
  • Finally, ‘desserts and McCafe’ had 0.48%, and ‘sides’ had 0.40% of people who weren’t happy with them.

Who’s Using McDonald’s Drive-thru?

  • Guess what? More than half of the people who answered the survey, like 51% of them, have used McDonald’s drive-thru. That’s a lot of people going through that special drive-thru lane!
  • And you know what’s cool? The survey found out that most of the folks who go to McDonald’s, about 24.83%, go there in a car. They drive up to get their food.
  • Some, like 17.84%, just walk to McDonald’s. Maybe it’s close to their house!
  • And 15.52% use public transportation to get to McDonald’s, like buses or trains.

Why Do People Like the Drive-thru?

  • People like using the drive-thru for a few reasons. First, 51.69% said it’s super fast. You can order and get your food in a hurry.
  • Then, 20.92% said it’s safe from infectious diseases because you don’t have to touch anything. You can order without touching anyone or anything.
  • Some, like 4.69%, like that it’s private. It’s just you and the person at the window.
  • And even senior citizens and pregnant women can use it easily, according to 1.67% of the folks.

What Should McDonald’s Do to Make People Happier?

  • Now, let’s talk about what McDonald’s can do to make people even happier. Well, 39.94% of the people said they should make the food even better. They want it to be super tasty!
  • Then, 26.01% said McDonald’s should have new things on the menu all the time. They want to try new stuff.
  • About 10.72% want the staff to be better and nicer. They want them to be super friendly.
  • Some folks also said McDonald’s should make their food cheaper and open more restaurants in easier-to-reach places.

So, lots of people like using the drive-thru at McDonald’s, and they want the food to be yummy and some other things to be better too. McDonald’s is a big deal in the fast-food world!

Frequently Asked Questions

1. What is the purpose of the McDonald’s Canada Customer Survey?

The McDonald’s Canada Customer Survey is designed to gather feedback from customers about their dining experiences. The information collected helps the company improve customer service and satisfaction.

2. How can I access the McDonald’s Canada Customer Survey?

You can access the McDonald’s Canada Customer Survey by visiting the website Follow the instructions on the page to complete the survey.

3. What information will I need to provide to complete the McDonald’s Canada Customer Survey?

To complete the McDonald’s Canada Customer Survey, you will need to have your most recent receipt from a McDonald’s restaurant. You will also need to provide basic information, such as the date and time of your visit, the location of the restaurant, and your order number.

4. How long does it take to complete the McDonald’s Canada Customer Survey?

The McDonald’s Canada Customer Survey takes approximately 5-10 minutes to complete. However, the time it takes can vary depending on the amount of feedback you provide.

5. Are there any rewards for completing the McDonald’s Canada Customer Survey?

Yes, customers who complete the McDonald’s Canada Customer Survey are eligible for a discount on their next purchase at a McDonald’s restaurant. The exact reward may vary depending on the location and time of year.

6. What should I do if I encounter technical difficulties while completing the McDonald’s Canada Customer Survey?

If you encounter technical difficulties while completing the McDonald’s Canada Customer Survey, you can contact the McDonald’s customer service team for assistance. They can be reached by phone or email, and will likely require some information about the issue you are experiencing.
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