Survey – JCPenney Customer Satisfaction Survey

Nicholas Russell
By Nicholas Russell 4 Min Read
4 Min Read

What’s the JCPenney Customer Satisfaction Survey?

  • So, JCPenney has this thing called the “Customer Satisfaction Survey.”
  • It’s like a quiz or a feedback form, but it’s on the internet at
  • JCPenney wants to know what you think about their stuff, like the things they sell and how they help you.
  • The cool part is, you can do this survey whenever you want because it’s online.

Why Should You Do It?

  • When you do this survey, you’re helping JCPenney make their things and how they help you even better.
  • They listen to what you say, and it’s like giving them tips to do better.

What Do You Get for Doing the Survey?

  • JCPenney says “thanks” for your time by giving you something special.
  • They give you a paper that’s like a magic ticket you can use when you go shopping at JCPenney.
  • This magic ticket is worth 10 percent off the things you buy the next time you visit the store.

Important Details About the Survey:

  • Survey Name: JCPenney Customer Satisfaction Survey
  • Where to Find It:
  • What You Get: A 10% off coupon (that’s the magic ticket)
  • When Can You Use It: You have 7 days from when you get your receipt to do the survey.
  • When Does the Magic Ticket Expire: You need to use it within 30 days after you get your receipt.
  • How Many Times Can You Do the Survey: Only once for each person, for each receipt.

What You Need:

  • You’ll need a computer and internet access.
  • You should be able to read either English or Spanish.
  • You must have a recent receipt from JCPenney that says you can take the survey.

Taking the Survey Online:

  1. First, go to using your computer and internet.
  2. You’ll find a long number on your receipt; it’s called the “access code.” Type in that code (it’s 22 digits long) and click “start” when you’re ready.

Answering the Questions:

  • Now comes the part where you answer questions about your JCPenney experience.
  • Some questions might have choices, like picking the best answer from a list.
  • Other questions might let you type your answer in a box.
  • And sometimes, you’ll see a rating scale, like from 1 to 5. Use it to tell JCPenney how you felt.
  • Make sure to read the questions carefully and think before answering. If you had a not-so-great experience, it’s okay to explain more in the text boxes.
  • Be honest and take your time – there’s no rush!

Getting Your Reward:

  • After you finish the survey, JCPenney will send you an email with a special coupon.
  • This coupon is like a magic ticket you can use when you shop at JCPenney.
  • It’s worth 10 percent off what you buy in the store.
  • Don’t forget to print the coupon! You might not be able to do it later, so make sure your printer works before starting the survey.
  • If you want to know all the rules about using the coupon, click on “Coupon Details & Exclusions” at the bottom of any survey page.

So, that’s how you take the JCPenney survey online – you answer questions about your JCPenney visit, and they give you a discount coupon through email. Just be honest and take your time, and you’ll get your special coupon!

Frequently Asked Questions

1. What is the Survey?

The survey is an online customer satisfaction survey conducted by JCPenney to collect feedback about its products and services from customers. The survey is designed to help the company improve its overall customer experience.

2. How do I participate in the Survey?

To participate in the survey, you need to visit the official survey website at and enter the 22-digit Access Code from your purchase receipt. Answer all the survey questions honestly and accurately.

3. What kind of questions are asked in the Survey?

The survey asks questions about your shopping experience at JCPenney, such as the quality of products, the cleanliness of the store, the helpfulness of the staff, the speed of checkout and more. The survey also gives you an opportunity to provide feedback and suggestions for improvement.

4. Is the Survey mandatory?

No, the survey is not mandatory. However, the company encourages all customers to participate in the survey as it helps them improve their products and services based on customer feedback. Also, by completing the survey, you become eligible to win a $500 Gift Card from JCPenney.

5. Can I take the Survey multiple times?

No, you cannot take the survey multiple times using the same Access Code. Each Access Code is valid for only one survey response. However, you can participate in the survey multiple times by using different Access Codes from different purchase receipts.

6. How do I redeem the $500 Gift Card from JCPenney?

If you win the $500 Gift Card from JCPenney, the company will inform you through email or phone. You can then visit any JCPenney store in the United States to redeem the gift card. The gift card can be used to purchase any item from the store.
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